Issue details

Q4 2019-20 Complaints Report

The purpose of this report is to provide an overview of complaints, as at the 4th quarter (January - March). The report also compares complaints received in 2019/20 with the previous year’s complaints.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Decision due: 28 Jul 2020 by Cabinet

Lead member: Cabinet Member for Citizen Focus & Engagement

Lead director: Deputy Chief Executive

Department: Corporate and Support Services

Contact: Anwar Majothi, Corporate and Support Services Email: Tel: 0161 474 3182.

Consultation process

Service Director – Citizen Focus
Directorate complaints leads

Equality and/or Environmental Impact Assessment: N/A

Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance


Agenda items


  • Q4 2019-20 Complaints Report