Issue details

Q1 2016/17 Complaints Report

The purpose of this report is to provide an overview of complaints, as at the 1st quarter (April - June) 2016/17.

This report is structured as follows:

• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government Ombudsman (LGO)
• Overview of complaints referred to the Housing Ombudsman (HO)
• Lessons learnt as a result of complaints

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 16 Aug 2016 by Executive

Lead member: Executive Councillor (Reform & Governance)

Lead director: Deputy Chief Executive

Department: Corporate and Support Services

Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.

Consultation process

Executive Councillor
Deputy Chief Executive
Directorate Complaints Officers'

Equality and/or Environmental Impact Assessment: N/A

Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance

Decisions

Agenda items

Documents

  • Q1 2016/17 Complaints Report