Issue details

Q1 Complaints Report 2014/15

The purpose of this report is to provide a performance overview of the following types of complaints received:

• Stage 1 & Stage 2 Corporate Complaints
• Statutory Adults Social Care Complaints
• Statutory Children’s Social Care Complaints
• Local Government Ombudsman (LGO) complaints
• Stockport Homes complaints

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 30 Sep 2014 by Executive

Lead member: Executive Councillor (Corporate, Customer & Community Services)

Lead director: Assistant Chief Executive (Communications & External Relations)

Department: Corporate and Support Services

Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.

Consultation process

Directorate Complaints Officers'

Equality and/or Environmental Impact Assessment: N/A

Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance

Decisions

Agenda items

Documents

  • Q1 Complaints Report 2014/15