Issue - meetings

To consider a report of the of the Assistant Chief Executive (Communications and External Relations)

The report provides an overview of complaints received in the 4th quarter of 2012/13 and provides a summary of complaints received in the year. The report covers the following complaints procedures:

·         Corporate Complaints.

·         Adult Social Care Complaints.

·         Children’s Social Care Complaints.

·         Stockport Homes’ complaints

·         Local Government Ombudsman (LGO) complaints.

 The report also outlines lessons learnt as a result of complaints.

The report had been considered by the Executive at its meeting on 11 June 2013.

 The Scrutiny Committee is invited to:

·         Review performance information contained in this report, and

·         Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Assistant Chief Executive (Communications and External Relations) submitted a report (copies of which had been circulated) providing an overview of complaints received in the 4th quarter of 2012/13 and provided a summary of complaints received in the year. The report covered the following complaints procedures:

·         Corporate Complaints.

·         Adult Social Care Complaints.

·         Children’s Social Care Complaints.

·         Stockport Homes’ complaints

·         Local Government Ombudsman (LGO) complaints.

The report also outlined lessons learnt as a result of complaints.

The Deputy Executive Leader and Portfolio holder for Corporate, Customer and Community Services (Councillor Mark Weldon) attended the meeting to answer member’s questions.

It was reported that the report had been considered by the Executive at its meeting on 11 June 2013.

The following comments were made/ issues raised:-

·         The number of complaints was very low and therefore any increase was statistically misleading in percentage terms.

·         Only 508 complaints had been received in relation to Stockport Homes compared with 1125 compliments.

RESOLVED – (1) That performance in relation to complaints received in the fourth quarter of 2012/13 be noted.

(2) That the Annual report of the Local Government Ombudsman be submitted to a future meeting of this Scrutiny Committee.

To consider a report of the Executive Councillor (Corporate, Customer and Community Services).

The report provides an overview of complaints received in the 4th quarter of 2012/13 and provides a summary of complaints received in the year. The report covers the following complaints procedures:

·                     Corporate Complaints.

·                     Adult Social Care Complaints.

·                     Children’s Social Care Complaints.

·                     Stockport Homes’ complaints

·                     Local Government Ombudsman (LGO) complaints.

The report also outlines lessons learnt as a result of complaints.

The Executive is invited to:

·                     Review performance information contained in this report, and

·                     Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Corporate, Customer & Community Services) submitted a report (copies of which had been circulated) providing the Executive Meeting with an overview of complaints received for the fourth quarter of 2012/13, comparisons with previous quarters and with the previous year, and any lessons learnt from these complaints.

RESOLVED – That performance in relation to complaints received in the fourth quarter of 2012/13 be noted.