Decision details
Q2 2015/16 Complaints Report
PDF 58 KBDecision Maker: Executive
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The purpose of this report is to provide an
overview of complaints, as at the 2nd quarter (July - September)
2015/16.
This report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Overview of complaints referred to the Housing Ombudsman
(HO)
• Lessons learnt as a result of complaints
Decision:
The Executive noted performance in relation to complaints received in the second quarter of 2015/16.
Alternative options considered:
None
Wards Affected: (All Wards);
Decision Reference: ED1773
Declarations or conflicts of Interest: None
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 17/11/2015
Date of decision: 17/11/2015
Decided at meeting: 17/11/2015 - Executive
Effective from: 25/11/2015
Accompanying Documents: