Decision details
Q1 Complaints Report 2014/15
PDF 68 KBDecision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The purpose of this report is to provide a
performance overview of the following types of complaints
received:
• Stage 1 & Stage 2 Corporate Complaints
• Statutory Adults Social Care Complaints
• Statutory Children’s Social Care Complaints
• Local Government Ombudsman (LGO) complaints
• Stockport Homes complaints
Decision:
The Executive Meeting considered and noted an performance in relation to complaints received in the first quarter of 2014/15 and any lessons learnt as a result.
Alternative options considered:
None
Interests and Nature of Interests Declared:
None
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: ED1640
Other reasons / organisations consulted
Directorate Complaints Officers'
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 01/10/2014
Date of decision: 30/09/2014
Decided at meeting: 30/09/2014 - Executive
Effective from: 08/10/2014
Accompanying Documents: