Issue details

Annual complaints report 2020-2021

This report compares complaints received by the council in 2020/21 with previous years' complaints, highlighting complaints handling performance and examples of lessons learnt by the council as a result.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Decision due: 29 Jun 2021 by Cabinet

Lead member: Cabinet Member for Citizen Focus & Engagement

Lead director: Corporate Director (Corporate and Support Services) and Deputy Chief Executive

Department: Corporate and Support Services

Contact: Anwar Majothi, Corporate and Support Services Email: Tel: 0161 474 3182.

Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance


Agenda items


  • Annual complaints report 2020-2021