Decision details
Annual complaints report 2020-2021
PDF 77 KBDecision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
This report compares complaints received by
the council in 2020/21 with previous years' complaints,
highlighting complaints handling performance and examples of
lessons learnt by the council as a result.
Decision:
The Cabinet considered and noted performance in relation to complaints as at the end of 2012021, including a comparison with the previous year and any lessons learnt from these complaints.
Alternative options considered:
None.
Interests and Nature of Interests Declared:
None.
Wards Affected: (All Wards);
Decision Reference: CAB317
Declarations or conflicts of Interest: None.
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 01/07/2021
Date of decision: 29/06/2021
Decided at meeting: 29/06/2021 - Cabinet
Effective from: 08/07/2021
Accompanying Documents: