Decision details

Annual complaints report 2020-2021

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


This report compares complaints received by the council in 2020/21 with previous years' complaints, highlighting complaints handling performance and examples of lessons learnt by the council as a result.


The Cabinet considered and noted performance in relation to complaints as at the end of 2012021, including a comparison with the previous year and any lessons learnt from these complaints.

Alternative options considered:


Interests and Nature of Interests Declared:


Wards Affected: (All Wards);

Decision Reference: CAB317

Declarations or conflicts of Interest: None.

Contact: Anwar Majothi, Corporate and Support Services Email: Tel: 0161 474 3182.

Report author: Anwar Majothi

Publication date: 01/07/2021

Date of decision: 29/06/2021

Decided at meeting: 29/06/2021 - Cabinet

Effective from: 08/07/2021

Accompanying Documents: