Issue details

Annual Complaints Report 2021-22

The purpose of this report is to provide an overview of complaints received by the council and the lessons learnt from complaints in 2021-22. This report includes
complaints received by the local authority that are managed by the Complaints Service. The scope of complaints included in this report covers:

Corporate complaints
Schools' complaints
Adults social care complaints
Children’s social care complaints

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Decision due: 28 Jun 2022 by Cabinet

Lead member: Cabinet Member for Citizen Focus & Engagement

Lead director: Service Director for Citizen Focus

Department: Corporate and Support Services

Contact: Anwar Majothi, Corporate and Support Services Email: Tel: 0161 474 3182.

Consultation process

Consulted with senior managers / complaints officers within Directorates.

Equality and/or Environmental Impact Assessment: N/A

Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance


Agenda items


  • Annual Complaints Report 2021-22