The purpose of this report is to provide an
overview of complaints received by the council and the lessons
learnt from complaints in 2021-22. This report includes
complaints received by the local authority that are managed by the
Complaints Service. The scope of complaints included in this report
covers:
Corporate complaints
Schools' complaints
Adults social care complaints
Children’s social care complaints
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 28 Jun 2022 by Cabinet
Lead member: Cabinet Member for Citizen Focus & Engagement
Lead director: Service Director for Citizen Focus
Department: Corporate and Support Services
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Consultation process
Consulted with senior managers / complaints
officers within Directorates.
Equality and/or Environmental Impact Assessment: N/A
Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance