Issue details

This summary and accompanying report have been produced in response to recommendations made by the Corporate Resources Management and Governance Scrutiny Committee following the meeting held in July this year. During discussion at the meeting Members raised some concern regarding the increase in the number of corporate complaints upheld at Stages 1 and 2, and the number of complaints escalating to Stage 2 despite being upheld at Stage 1. It was also noted there was a dip in the response times at Stages 1 and 2 of the corporate process and Members recommended that Cabinet should review complaints resourcing.