The purpose of this report is to provide an
overview of complaints, as at the 1st quarter (April - June).
This report is structured as follows:
•Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government and
Social Care Ombudsman (LG&SCO)
• Overview of complaints referred to the Housing Ombudsman
(HO)
• Lessons learnt as a result of complaints
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 14 Aug 2018 by Cabinet
Lead member: Cabinet Member for Reform & Governance
Lead director: Deputy Chief Executive
Department: Corporate and Support Services
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Consultation process
Directorate Complaints Officers'
Equality and/or Environmental Impact Assessment: N/A
Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance