The report provides an overview of complaints
received about Stockport Council and Stockport Homes for the 4th
quarter of 2016/17. The report also compares performance in
complaint handling in 2016/17 compared with 2015/16.
The report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Overview of complaints referred to the Housing Ombudsman
(HO)
• Lessons learnt as a result of complaints
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 13 Jun 2017 by Cabinet
Lead member: Cabinet Member for Reform & Governance
Lead director: Deputy Chief Executive
Department: Corporate and Support Services
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance