The purpose of this report is to provide an
overview of complaints, as at the 1st quarter (April - June)
2015/16.
This report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Lessons learnt as a result of complaints
Executive is asked to:
a) Review performance information contained in this report,
and
b) Comment on the performance measures reported and suggest any
additional information that might be collected in future.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 18 Aug 2015 by Executive
Lead member: Executive Councillor (Support & Governance)
Lead director: Deputy Chief Executive
Department: Corporate and Support Services
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Consultation process
Complaints Officers' Group
Equality and/or Environmental Impact Assessment: N/A
Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance