The purpose of this report is to provide an
overview of complaints, as at the 3rd quarter (October - December)
2014/15.
This report is structured as follows:
•Performance overview
•Overview of Stage 1 & Stage 2 Corporate Complaints
•Overview of statutory Adults Social Care Complaints
•Overview of statutory Children’s Social Care
Complaints
•Overview of complaints about Stockport Homes
•Overview of complaints referred to the Local Government
Ombudsman (LGO)
•Lessons learnt as a result of complaints
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 10 Feb 2015 by Executive
Lead member: Executive Councillor (Corporate, Customer & Community Services)
Lead director: Corporate Director (Corporate and Support Services) and Deputy Chief Executive
Department: Corporate and Support Services
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Consultation process
Directorate Complaints Officers' to be
consulted.
Equality and/or Environmental Impact Assessment: N/A
Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance