Agenda item

To consider a report of the Assistant Chief Executive, Stockport Homes.

The Committee is invited to:-

·         note performance and improvement actions outlined in this report; and

·         raise any issues of concern about the explanations presented where targets or objectives have not been met.

Officer Contact: Jemma Russell on Tel: 474 4497 or email: Jemma.russell@stockporthomes.org

The Assistant Chief Executive, Stockport Homes submitted a report (copies of which had been circulated) providing a summary of performance against corporate indicators.

The following comments were made/issues raised:-

·         Whilst the report demonstrated that there were excellent customer service satisfaction levels, it was important to consider the views of those customers who were dissatisfied and their views should be analysed. Councillors suggested that it would be helpful to have a refresh on the methodology used for analysing customer satisfaction.

·         Councillors welcomed the fact that there had been an increase in the number of employees who had achieved 100% attendance.

RESOLVED – That the report be noted.