Agenda item

To consider a report of the Director or Corporate Services.

The report provides an update on the current levels of satisfaction and highlights service improvements based on feedback from new, current and departing customers as well as an update on the review of service standards and the Survey of Tenants and Residents (STAR)

The Committee are requested to consider and comment on the report.

Officer Contact: Rob Lloyd on Tel: 474 3279 or email: rob.lloyd@stockporthomes.org

The Director or Corporate Services, Stockport Homes submitted a report (copies of which had been circulated) providing the Committee with an update on the current levels of satisfaction and highlights service improvements based on feedback from new, current and departing customers as well as an update on the review of service standards and the Survey of Tenants and Residents (STAR)

Concern was expressed that 20% of tenants had stated that “not everything was in working order” when they moved into the property. The Committee also noted that 60% of tenants did not take advantage of the insurance scheme available through Stockport Homes.

RESOLVED – (1) That the report be noted.

(2) That members of the Committee be provided with the response rates in relation to termination visits.

(3) That the current insurance premiums be circulated to members of this Committee.