Agenda and minutes

Member Committee
Monday, 14th July, 2014 2.00 pm

Venue: Town Hall, Stockport

Items
No. Item

1.

Minutes pdf icon PDF 26 KB

To approve as a correct record and sign the Minutes of the meeting held on 14 April 2014.

Minutes:

The Minutes (copies of which had been circulated) of the meeting held on 14 April 2014 were approved as a correct record and signed by the Chair.

2.

Declarations of Interest

Councillors and officers to declare any interests which they have in any of the items on the agenda for the meeting.

Minutes:

Councillors and officers were invited to declare any interests they had in any of the items on the agenda for the meeting.

 

No declarations of interest were made.

3.

Urgent Decisions

To report any urgent action taken under the Constitution since the last meeting of the Committee.

Minutes:

No urgent decisions were reported.

4.

Public Question Time

Members of the public are invited to put questions to the Chair of the Committee on any matters within the powers and duties of the Committee, subject to the exclusions set out in the Code of Practice (Questions must be submitted prior to the commencement of the meeting on the cards provided. These are available the meeting. You can also submit via the Council’s website at www.stockport.gov.uk/publicquestions.

Minutes:

No public questions were submitted.

5.

Funding Strategy 2012-2015 Update pdf icon PDF 107 KB

To consider a report of the Director of Neighbourhoods and Support, Stockport Homes.

 

The report  provides update on the delivery of Stockport Homes Funding Strategy 2013-14 and associated action plan

 

The Committee is requested to consider and comment on the report.

 

Officer Contact: Jane Allen on Tel: 474 3876 or email: jane.allen@stockporthomes.org

Additional documents:

Minutes:

The Director of Neighbourhoods and Support, Stockport Homes submitted a report (copies of which had been circulated) providing the Committee with an update on the delivery of Stockport Homes Funding Strategy 2013-14 and associated action plan.

RESOLVED – (1) That the report and the Funding Action Plan 2014/15 be noted.

 

(2) That the Stockport Housing Partnership be involved to consider the benefits of benchmarking information between Stockport Homes and other housing associations within the borough.

6.

Corporate Performance Report - Year End 2013/2014 pdf icon PDF 78 KB

To consider a report of the Director of Corporate Services, Stockport Homes.

 

The report provides an update on performance against indicators and measures and the Service Improvement Plan (SIP) for the year end 2013/2014.

 

The Committee are requested to consider and comment on the report.

 

Officer Contact: Rob Lloyd on Tel: 474 3279 or email: rob.lloyd@stockporthomes.org

Additional documents:

Minutes:

The Director of Corporate Services, Stockport Homes submitted a report (copies of which had been circulated) providing the Committee with an update on performance against indicators and measures and the Service Improvement Plan (SIP) for the year end 2013/2014.

 

RESOLVED – That the report be noted.

 

7.

ASB performance Update pdf icon PDF 139 KB

To consider a report of the Director of Neighbourhoods and Support, Stockport Homes.

 

The report provides an update on the performance and key achievements of the ASB and related services for 2013/2014 and highlights the challenges in the year ahead.

 

The Committee are requested to consider and comment on the report.

 

Officer Contact: Jane Allen on Tel: 474 3876 or email: jane.allen@stockporthomes.org

Additional documents:

Minutes:

The Director of Neighbourhoods and Support, Stockport Homes submitted a report (copies of which had been circulated providing the Committee with an update on the performance and key achievements of the Anti-Social Behaviour and related services for 2013/2014 and highlights the challenges in the year ahead

 

RESOLVED – (1) That the report be noted.

 

(2) That future reports should include further details of the communities involvement in delivering initiatives to address Anti-Social Behaviour.

8.

Quarter Four and Year End 2013/2014 Customer Feedback Report pdf icon PDF 291 KB

To consider a report of the Director of Corporate Services.

 

The report provides details of feedback received during the fourth quarter of 2013/2014 and performance for the whole of 2013/2014.

 

The Committee are requested to consider and comment on the report.

 

Officer Contact: Matthew Love on Tel: 474 2600 or email: matthew.love@stockporthomes.org

Minutes:

The Director of Corporate Services, Stockport Homes submitted a report (copies of which had been circulated) providing the Committee with details of feedback received during the fourth quarter of 2013/2014 and performance for the whole of 2013/2014. It was noted that there had been 828 compliments compared to 508 complaints during the period covered in the report.

 

The Committee noted that tenants had high expectations e.g. in relation to repairs often as a result of the publicity provided by Stockport Homes regarding various initiatives taking place.

 

RESOLVED – That the report be noted.

9.

Customer Experience Report Year End 2013/2014 Annual Report pdf icon PDF 120 KB

To consider a report of the Director or Corporate Services.

 

The report provides an update on the current levels of satisfaction and highlights service improvements based on feedback from new, current and departing customers as well as an update on the review of service standards and the Survey of Tenants and Residents (STAR)

 

The Committee are requested to consider and comment on the report.

 

Officer Contact: Rob Lloyd on Tel: 474 3279 or email: rob.lloyd@stockporthomes.org

Additional documents:

Minutes:

The Director or Corporate Services, Stockport Homes submitted a report (copies of which had been circulated) providing the Committee with an update on the current levels of satisfaction and highlights service improvements based on feedback from new, current and departing customers as well as an update on the review of service standards and the Survey of Tenants and Residents (STAR)

 

Concern was expressed that 20% of tenants had stated that “not everything was in working order” when they moved into the property. The Committee also noted that 60% of tenants did not take advantage of the insurance scheme available through Stockport Homes.

 

RESOLVED – (1) That the report be noted.

 

(2) That members of the Committee be provided with the response rates in relation to termination visits.

 

(3) That the current insurance premiums be circulated to members of this Committee.

10.

Financial Performance - Year End 2013/2014 Update and May 2014 Results pdf icon PDF 139 KB

To consider a report of the Director of Finance, Stockport Homes

 

The report presents the latest financial performance at Stockport Homes.

 

The Committee is requested to consider and comment on the report.

 

Officer Contact: carmel.chambers@stockporthomes.org

Minutes:

The Director of Finance, Stockport Homes submitted a report (copies of which had been circulated) outlining the latest financial performance at Stockport Homes.

 

The Committee noted that Stockport Homes was unlikely to receive the anticipated funding of 80% for eco eligible works on non-traditional properties across the Borough, from British Gas and therefore the works would have to be carried out on a phased basis.

 

The Committee noted the income generated from the photo-voltaic panels and the commercial income generated e.g. from minor repairs on schools, Boroughcare.

 

RESOLVED – That the report be noted.

11.

Stockport Homes' (SHL) Response to Welfare Reform - One year on pdf icon PDF 116 KB

To consider a report of the Director of Corporate Services.

 

The report provides an update on the impact of the introduction of Welfare Reform changes that have occurred during 2013/2014 for Stockport Homes’ customers and as a business.

 

The Committee is requested to consider and comment on the report.

 

Officer Contact: Tanya King on Tel: 474 2887 or email: Tanya.king@stockprthomes.org

Minutes:

The Director of Corporate Services, Stockport Homes submitted a report (copies of which had been circulated) providing the Committee with an update on the impact of the introduction of Welfare Reform changes that have occurred during 2013/2014 for Stockport Homes’ customers and as a business.

 

The Committee welcomed the funding of a Development Manager post by Stockport Homes at the Credit Union to lead an improvement programme.

 

RESOLVED – (1) That the report and the progress being made on responding to welfare reform in the first year of implementation. be noted.

 

(2) That further reports be submitted to this Committee and the Adult Care and Housing Scrutiny Committee in due course in relation to action being taken by Stockport Homes in relation to the Welfare Reform changes and in particular the work with Stockport Credit Union.