Issue - meetings

To consider a report of the Executive Councillor (Governance & Corporate Services)

Following the submission of the final report of Corporate, Resource Management & Governance Scrutiny Committee’s Review ‘How the Public Contact the Council’ to the Executive on 9 July 2012, a response to the recommendations of the Review has been prepared for endorsement by the Executive.

The Executive Meeting is recommended to adopt the response to the ‘How the Public Contact the Council’ Scrutiny Review as set out in the report.

Officer contact: Adrian Moores, 0161 474 5409, adrian.moores@stockport.gov.uk

The Executive Councillor (Governance & Support Services) submitted a report (copies of which had been circulated) inviting the Executive Meeting to agree a response to the recommendations contained in the ‘How the Public Contact the Council’ Scrutiny Review carried out by the Corporate, Resource Management & Governance Scrutiny Committee.

RESOLVED – That the response to the ‘How the Public Contact the Council’ Scrutiny Review as detailed in the report be approved.

To consider a report of the Corporate, Resource Management & Governance Scrutiny Committee.

The Review considered the different methods that the public use to contact the Council, volumes of enquiry and the reasons why. The Review explored what improvements could be made to the way in which a service request is generated through the Council’s website via transactional on-line forms and the service provided through the network of 11 Local Centres.

The Executive is recommended to receive the report and request that a Response be prepared within the 8 week period.

Officer contact: Adrian Moores, 474 5405, Adrian.moores@stockport.gov.uk

The Lead Councillor (Councillor Daniel Hawthorne) presented the final report of the Scrutiny Review ‘How the public contact the Council’ (copies of which had been circulated).

RESOLVED – (1) That the Corporate Director for Corporate and Support Services be requested to prepare a response to the Scrutiny Review ‘How the public contact the Council’ for consideration by the Executive Meeting.

(2) That gratitude be recorded for the excellent work undertaken by the ‘How the public contact the Council’ Scrutiny Review Panel and others involved in the review.