Issue - meetings

To consider a report of the Corporate Director (Corporate and Support Services) and Deputy Chief Executive

The report sets out progress update on the complaints service following the amalgamation of all the complaints functions within the Council in April 2021 into one team. The new service is responsible for Statutory Adult Social Care, Statutory Children’s Social Care, Corporate Complaints and School Complaints all within one central complaints team within Citizen Focus in the Corporate and Support Services Directorate.

The Scrutiny Committee is recommended to comment on and note the six monthly update report for the newly formed complaints team.

Officer Contact: Kirsteen Roe at kirsteen.roe@stockport.gov.uk

The Corporate Director (Corporate & Support Services) and Deputy Chief Executive submitted a report (copies of which had been circulated) setting out an update on progress on the complaints service following the amalgamation of all the complaints functions within the Council in April 2021 into one team. The new service was responsible for Statutory Adult Social Care, Statutory Children’s Social Care, Corporate Complaints and School Complaints within one central complaints team within Citizen Focus in the Corporate and Support Services Directorate.

The Cabinet Member for Citizen Focus and Engagement (Councillor David Sedgwick) attended the meeting to respond to questions from the Scrutiny Committee.

RESOLVED – That the report be noted.