Issue - meetings

To consider a report of the Assistant Chief Executive, Stockport Homes.

The report provides Member Committee with details of feedback received during 2020/21/

The Committee is requested to note and comment on the report.

Officer contact; Charmaine McMillan on 0161 474 3496 Email: Charmaine.mcmillan@stockporthomes.org

The Assistant Chief Executive, Stockport Homes submitted a report (copies of which had been circulated) which provided Member Committee with details of feedback received during 2020/21.

The following comments were made/issues raised:

·         Members noted that there had been increased communication from residents during the Covid-19 pandemic.  This could be due to the correct protocols not being in place.  Members encourage residents to make contact with Stockport Homes in the first instance and will then get involved if the initial issue is not resolved.

·         Members enquired whether the 19% increase in complains was wholly attributable to Covid?  In response, Members were advised that further information on this would become available in the near future.

·         Members requested a list of contacts to whom they could direct residents’ queries.

RESOLVED – That the report be noted.