Issue - meetings
Tenant Experience Report Year-End 2020-21
Meeting: 05/07/2021 - Member Committee (Item 9)
9 Tenant Experience Report Year-End 2020-21 
PDF 234 KB
To consider a report of the Assistant Chief Executive, Stockport Homes
The report updates Member Committee on the experiences of tenants using data from a range of customer interactions.
The Committee is requested to note and comment on the report.
Officer contact: Charmaine McMillan on 0161 474 3496 Email: Charmian.mcmillan@stockporthomes.org
Additional documents:
- Appendix One, item 9
PDF 76 KB
- Appendix Two, item 9
PDF 181 KB
- Appendix Three, item 9
PDF 122 KB
- Webcast for Tenant Experience Report Year-End 2020-21
Minutes:
The Assistant Chief Executive, Stockport Homes submitted a report (copies of which had been circulated) which updated Member Committee on the experiences of tenants using data from a range of customer interactions.
The following comments were made/issues raised:
· Members commented on the response times to emails and webchat, is there a risk that people will use the telephone more often as they are more likely to get a quick response. In response, Members were advised that Stockport Homes would like to improve response times in all areas.
RESOLVED – That the report be noted.