Issue - meetings

To consider a report of the Corporate Director (Corporate and Support Services) and Deputy Chief Executive

Further to a request made at a previous meeting of the Scrutiny Committee, the report sets out the main procedures for complaints handling and legislation covering this and sets out the improvements identified as a result of the review which are now being progressed which have been developed in consultation with the Cabinet Member for Citizen Focus and Engagement.

The Scrutiny Committee is requested to note the steps being taken to improve the handling of complaints across the Council and provide any comments.

Officer Contact: Kirsteen Roe on 07967 673484 or email: kirsteen.roe@stockport.gov.uk

A representative of the Corporate Director (Corporate and Support Services) and Deputy Chief Executive submitted a report (copies of which had been circulated) setting out the main procedures for complaints handling and legislation covering this and set out improvements identified as a result of the review which were now being progressed which had been developed in consultation with the Cabinet Member for Citizen Focus and Engagement.

The Cabinet Member for Citizen Focus and Engagement (Councillor Kate Butler) attended the meeting to respond to questions from the Scrutiny Committee.

RESOLVED – That the steps being taken to improve the handling of complaints across the Council be noted.