Issue - meetings

To consider a report of the Executive Councillor (Customer Focus)

The report provides an overview of complaints received in the third quarter of 2011-12 (October - December), which covers the following complaints procedures:

·         Corporate Complaints

·         Adult Social Care Complaints

·         Children’s Social Care Complaints

·         Stockport Homes’ complaints

·         Local Government Ombudsman complaints

The report also outlines lessons learnt as a result of complaints.

The Executive is recommended to:

a)            Review performance information contained in this report, and

b)           Comment on the performance measures reported and suggest any additional information thatmight be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Customer Focus) submitted a report (copies of which had been circulated) inviting the Executive Meeting to consider an overview of complaints received in the third quarter of 2011/12, including comparisons with previous quarters and the lessons learnt from these complaints.

RESOLVED – That the third quarter performance in relation to complaints received in the third quarter be noted.