Issue - meetings

To consider a report of the Cabinet Member for Reform & Governance.

The purpose of this report is to provide an overview of complaints, as at the 1st Quarter (April-June) 2018/19.

The Cabinet is asked to:

·         Review performance information contained in this report, and

·         Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer Contact: Anwar Majothi on, 0161 474 3182 or email: anwar.majothi@stockport.gov.uk

The Leader of the Council and Cabinet Member for Policy, Finance & Devolution submitted a report (copies of which had been circulated) providing the Cabinet with an overview of complaints received in the first quarter of 2018/19 and highlighting any lessons learnt as a consequence.

The Leader highlighted the section of the report relating to lessons learnt (section 8) and the cases set out there. He emphasised that overall the number of complaints was very small compared to the overall interactions with services.

RESOLVED - That performance in relation to complaints received in the first quarter of 2018/19 be noted.