Issue - meetings

To consider a report of the Deputy Chief Executive.

The purpose of this report is to provide an overview of complaints, as at the 4th quarter (January - March). The report also compares complaints received in 2017/18 with the previous year’s complaints.

The Cabinet considered this report at its meeting on 12 June 2018.

The Scrutiny Committee is asked to:-

·         review performance information contained in this report, and

·         comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

A representative of the Deputy Chief Executive submitted a report (copies of which had been circulated) providing an overview of complaints, as at the 4th quarter (January - March) 2017/18. The report also compared complaints received in 2017/18 with the previous year’s complaints.

The Cabinet Member for Reform & Governance (Councillor Elise Wilson) attended the meeting to respond to questions.

It was suggested that future reports should include information about complaints related to vehicle damage and trips.

Councillors welcomed the reporting of complaints information.

RESOLVED – That the report be noted.

To consider a report of the Cabinet Member for Reform & Governance.

The purpose of this report is to provide an overview of complaints, as at the 4th quarter (January - March) 2017/18. The report also compares complaint-handling performance in 2017/18 with the previous year.

The Cabinet is asked to:

·         Review performance information contained in this report, and

·         Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Cabinet Member for Reform & Governance submitted a report (copies of which had been circulated) providing the Cabinet with an overview of complaints, as at the end of the fourth quarter of 2017/18, including a comparisons with the previous year and any lessons learnt from these complaints.

RESOLVED – That the performance in relation to complaints received in the fourth quarter of 2017/18 be noted.