Issue - meetings

2nd Quarter Corporate Complaints

Meeting: 07/11/2011 - Executive (Item 14)

14 2nd Quarter 2011/12 Complaints pdf icon PDF 173 KB

To consider a report of the Executive Councillor (Customer Focus)


The  his report is to provide an overview of complaints, as at the 2nd quarter (July - September) 2011/12.  A total of 177 complaints were raised against the Council in the 2nd quarter, compared with 181 in the previous quarter. Further information is contained in the report.


The Executive is asked to:


(i)                 Review performance information contained in this report, and

(ii)               Comment on the performance measures reported and suggest any additional information that might be collected in future.


Officer Anwar Majohti, 0161 474 3182 or alternatively email


The Executive Councillor (Customer Focus) submitted a report (copies of which had been circulated) providing the Executive Meeting with an overview of complaints received for the second quarter of 2011-12, including comparisons with previous quarters and lessons learnt from these complaints.


RESOLVED – That second quarter performance in relation to complaints received be noted.