Issue - meetings

To consider a report of the Cabinet Member for Reform & Governance.

The purpose of this report is to provide an overview of complaints, as at the 3^rd quarter (October – December) 2017/18.

Cabinet is asked to:

·         Review performance information contained in this report, and

·         Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Cabinet Member for Reform & Governance submitted a report (copies of which had been circulated) providing the Cabinet with an overview of complaints received in the third quarter of 2017/18 and outlining any lessons learnt as a consequence.

The Cabinet Member highlighted the increase in complaints related to adult social care, but stressed that awareness of the complaints process was increasing amongst service users.

RESOLVED – That performance in relation to complaints received in the third quarter of 2017/18 be noted.