Issue - meetings

To consider a report of the Executive Councillor (Customer Focus)

The Executive Councillor (Customer Focus) submitted a report (copies of which had been circulated) providing an overview of the corporate complaints and statutory adult and children’s social care complaints received by the Council for the fourth quarter of 2010/11. The report also outlines performance in respect of complaints reviewed by the Local Government Ombudsman and any changes to service provision as a result of complaints.

RESOLVED – That the report be noted and the performance in relation to complaints be welcomed.