Issue - meetings

To consider a report of the Executive Councillor (Support & Governance)

The purpose of this report is to provide an overview of complaints, as at the 3^rd quarter (October-December) 2015/16.

This report is structured as follows:

·         Performance overview

·         Overview of Stage 1 & Stage 2 Corporate Complaints

·         Overview of statutory Adults Social Care Complaints

·         Overview of statutory Children’s Social Care Complaints

·         Overview of complaints about Stockport Homes

·         Overview of complaints referred to the Local Government Ombudsman (LGO)

·         Overview of complaints referred to the Housing Ombudsman (HO)

·         Lessons learnt as a result of complaints

Executive is asked to:

a)     review performance information contained in this report, and

b)     comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Support & Governance) submitted a report (copies of which had been circulated) providing the Executive with an overview of complaints received in the third quarter of 2015/16 and outlining any lessons learnt as a consequence.

RESOLVED – That performance in relation to complaints received in the third quarter of 2015/16 be noted.