Issue - meetings

To consider a report of the Executive Councillor (Support & Governance)

The purpose of this report is to provide an overview of complaints, as at the 1^st quarter (April - June) 2015/16. The report includes overviews of Stage 1 & Stage 2 Corporate Complaints;  statutory Adults Social Care Complaints; statutory Children’s Social Care Complaints; complaints about Stockport Homes, and complaints referred to the Local Government Ombudsman (LGO).

Executive is asked to:

a)     Review performance information contained in this report, and

b)     Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Support & Governance) submitted a report (copies of which had been circulated) providing the Executive with an overview of complaints received in the first quarter of 2015/16 and outlining any lessons learnt as a consequence.

RESOLVED – That performance in relation to complaints received in the first quarter of 2015/16 be noted.