Issue - meetings

To consider a report of the Corporate Director for Corporate and Support Services.

The purpose of this report is to provide an overview of complaints, as at the 2^nd quarter (July - September) 2014/15.

This report is structured as follows:

·         Performance overview

·         Overview of Stage 1 & Stage 2 Corporate Complaints

·         Overview of statutory Adults Social Care Complaints

·         Overview of statutory Children’s Social Care Complaints

·         Overview of complaints about Stockport Homes

·         Overview of complaints referred to the Local Government Ombudsman (LGO)

·         Lessons learnt as a result of complaints

The Executive at its meeting on 11 November 2014 noted the performance in relation to complaints received in the second quarter of 2014/15.

The Scrutiny Committee is invited to:

·         Review performance information contained in this report, and

·         Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Corporate Director for Corporate and Support Services submitted a report (copies of which had been circulated) providing an overview of complaints, as at the 2^nd quarter (July - September) 2014/15. The report was structured as follows:

·         Performance overview

·         Overview of Stage 1 & Stage 2 Corporate Complaints

·         Overview of statutory Adults Social Care Complaints

·         Overview of statutory Children’s Social Care Complaints

·         Overview of complaints about Stockport Homes

·         Overview of complaints referred to the Local Government Ombudsman (LGO)

·         Lessons learnt as a result of complaints

It was reported that the report had been considered by the Executive at its meeting on 11 November 2014.

The Deputy Executive Leader and Portfolio holder for Corporate, Customer and Community Services (Councillor Iain Roberts) attended the meeting to answer members questions.

RESOLVED – That the performance in relation to complaints received in the second quarter of 2014/15 be noted.

To consider a report of the Executive Councillor (Corporate, Customer & Community Services)

The purpose of this report is to provide an overview of complaints, as at the 2^nd quarter (July - September) 2014/15.

This report is structured as follows:

·         Performance overview

·         Overview of Stage 1 & Stage 2 Corporate Complaints

·         Overview of statutory Adults Social Care Complaints

·         Overview of statutory Children’s Social Care Complaints

·         Overview of complaints about Stockport Homes

·         Overview of complaints referred to the Local Government Ombudsman (LGO)

·         Lessons learnt as a result of complaints

The Executive is asked to:

·         Review performance information contained in this report, and

·         Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Corporate, Customer & Community Services) submitted a report (copies of which had been circulated) providing the Executive with an overview of complaints received in the second quarter of 2014/15 and outlining any lessons learnt as a result.

RESOLVED – That performance in relation to complaints received in the second quarter of 2014/15 be noted.