Issue - meetings

To consider a report of the Corporate Director for Corporate and Support Services.

The report provides an overview of complaints, as at the 4^th quarter (January - March) 2013/2014. The report also compares complaints received in 2013/14 with 2012/13.

The Scrutiny Committee is invited to:

a)      Review performance information contained in this report, and

b)      Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Corporate Director for Corporate and Support Services submitted a report (copies of which had been circulated) providing an overview of complaints, as at the 4^th quarter (January - March) 2013/2014. The report also compared complaints received in 2013/14 with 2012/13.

The Deputy Executive Leader and Portfolio holder for Corporate, Customer and Community Services (Councillor Ian Roberts) attended the meeting to answer member’s questions.

It was reported that the report had been considered by the Executive at its meeting on 17 June 2014.

RESOLVED – (1) That performance in relation to complaints received in the fourth quarter of 2013/14 be noted.

(2) That The Corporate Director for Corporate and Support Services be requested to provide members of this Scrutiny Committee with further information regarding the “delay in responding to correspondence” as reported in paragraph 3.1 of the report.

To consider a report of the Executive Councillor (Corporate, Customer & Community Services)

The report provides an overview of complaints, as at the 4^th quarter (January - March) 2013/2014. The report also compares complaints received in 2013/14 with 2012/13.

Executive is asked to:

a)      Review performance information contained in this report, and

b)      Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Corporate, Customer & Community Services) submitted a report (copies of which had been circulated) providing the Executive Meeting with an overview of complaints received for the fourth quarter of 2013/14, comparisons with previous quarters and with the previous year, and any lessons learnt from these complaints.

RESOLVED – That performance in relation to complaints received in the fourth quarter of 2013/14 be noted.