Issue - meetings

To consider a report of the Executive Councillor (Corporate, Customer & Community Services)

The report provides an overview of complaints, as at the 3rd quarter (October - December) 2013/2014, setting out the outcome of complaints and the lessons learnt.

Executive is asked to:

·         Review performance information contained in this report, and

·         Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi. 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Corporate, Customer & Community Services) submitted a report (copies of which had been circulated) providing the Executive Meeting with an overview of the complaints received in the third quarter of 2013/13 and outlined the lessons learnt as a result.

RESOLVED – That performance in relation to complaints received in the third quarter of 2013/14 be noted.