9 1st Quarter 2013/14 Complaints Report PDF 1 MB
To consider a report of the Executive Councillor (Corporate, Customer & Community Services).
The report provides an overview of complaints received in the 1st quarter of 2013/14 and also outlines lessons learnt as a result of complaints.
The Executive is asked to:
· Review performance information contained in this report, and
· Comment on the performance measures reported and suggest any additional information thatmight be collected in future.
Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk
Minutes:
The Executive Councillor (Corporate, Customer & Community Services) submitted a report (copies of which had been circulated) providing the Executive Meeting with an overview of complaints received in the first quarter of 2013/14 and also outlining lessons learnt as a result of these complaints.
RESOLVED – That performance in relation to complaints received in the first quarter of 2013/14 be noted.