Issue - meetings

To consider a report of the Executive Councillor (Governance & Corporate Services)

The report provides an overview of complaints received in the 3rd quarter of 2012/13. The report covers the following complaints procedures:

•              Corporate Complaints.

•              Adult Social Care Complaints.

•              Children’s Social Care Complaints.

•              Stockport Homes’ complaints

•              Local Government Ombudsman (LGO) complaints.

The report also outlines lessons learnt as a result of complaints.

The Executive is asked to:

a)      Review performance information contained in this report, and

b)      Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Governance and Corporate Services) submitted a report (copies of which had been circulated) inviting the Executive Meeting to consider an overview of complaints received in the third quarter of 2013/14, including comparisons with previous quarters and the lessons learnt from these complaints.

RESOLVED – That performance in relation to complaints received in the third quarter of 2012/13 be noted.