Issue - meetings

To consider a report of the Corporate Director, Corporate and Support Services.

The report provides an overview of complaints received in the 2nd quarter of 2012/13. The report covers the following complaints procedures:

·         Corporate Complaints.

·         Adult Social Care Complaints.

·         Children’s Social Care Complaints.

·         Stockport Homes’ complaints

·         Local Government Ombudsman (LGO) complaints.

The report also outlines lessons learnt as a result of complaints.

The Executive at its meeting on 12 November 2012 approved the recommendations in the report.

The Scrutiny Committee is asked to:

·         review performance information contained in this report, and

·         comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact, Anwar Majothi, telephone number 0161 474 3182, email anwar.majothi@stockport.gov.uk

The Corporate Director for Corporate and Support Services submitted a report (copies of which had been circulated) providing an overview of complaints received in the second quarter of 2012/13. The report covers the following complaints procedures:

·         Corporate Complaints.

·         Adult Social Care Complaints.

·         Children’s Social Care Complaints.

·         Stockport Homes’ complaints

·         Local Government Ombudsman (LGO) complaints.

The report also outlined lessons learnt as a result of complaints.

It was reported that the Executive at its meeting on 12 November 2012 had approved the recommendations in the report.

RESOLVED – That performance in relation to complaints received in the second quarter of 2012/13 be noted.

To consider a report of the Executive Councillor (Governance & Support Services)

This report provides an overview of complaints received in the 2nd quarter of 2012/13. The report covers the following complaints procedures:

·         Corporate Complaints.

·         Adult Social Care Complaints.

·         Children’s Social Care Complaints.

·         Stockport Homes’ complaints

·         Local Government Ombudsman (LGO) complaints.

The report also outlines lessons learnt as a result of complaints.

The Executive is asked to:

·         review performance information contained in this report, and

·         comment on the performance measures reported and suggest any additional information that might be collected in future.

Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Governance & Corporate Services) submitted a report (copies of which had been circulated) inviting the Executive Meeting to consider an overview of complaints received in the second quarter of the 2012/13, including comparisons with previous quarters and the lessons learnt from these complaints.

RESOLVED – That performance in relation to complaints received in the second quarter of 2012/13 be noted.