Issue - meetings
Annual Complaints Report 2021/22
Meeting: 19/09/2023 - Cabinet (Item 15)
15 Annual Complaints Report 2022/23 (Non-Key) 
PDF 312 KB
To consider a report of the Cabinet Member for Finance & Resources.
The purpose of this report is to provide an overview of complaints handled by the council and give examples of lessons learnt from complaints during 2022-23.
This report includes complaints received by the local authority that are managed by service managers across the council and the Complaints Team.?
The Cabinet is recommended to note:-
(1) the information contained in the Annual Complaints Report, and
(2) the positive progress being taken to improve complaints handling across the council.
Officer contacts: Emma Handby on 0161 474 3175 or email emma.handby@stockport.gov.uk
Additional documents:
- CRMG Annual Report 2022-2023 CRMG Main, item 15
PDF 1 MB
- Webcast for Annual Complaints Report 2022/23 (Non-Key)
Minutes:
The Cabinet Member for Finance & Resources (Councillor Jilly Julian) submitted a report (copies of which had been circulated) providing an overview of complaints handled by the council and giving examples of lessons learnt from complaints during 2022-23.
RESOLVED - That the information contained in the Annual Complaints Report, including the positive progress being taken to improve complaints handling across the council, be noted.
Meeting: 05/09/2023 - Corporate, Resource Management & Governance Scrutiny Committee (Item 9)
9 Annual Complaints Report 2021/22 PDF 1 MB
To consider a report of the Director of Place Management.
The report gives an overview of the complaints received by the Council this year and more importantly the lessons learnt in dealing with those complaints.
The Scrutiny Committee is recommended to note:-
(1) the information contained in the Annual Complaints Report, and
(2) the positive progress being taken to improve complaints handling across the council.
Officer contacts: Emma Handby tel 0161 474 3175 or email emma.handby@stockport.gov.uk
Additional documents:
Minutes:
The Director of Place Management submitted a report (copies of which had been circulated) giving an overview of the complaints received by the Council this year and more importantly the lessons learnt in dealing with those complaints.
The Cabinet Member for Finance and Resources (Councillor Jilly Julian) attended the meeting to respond to councillors’ questions.
Members welcomed the report and its contents.
RESOLVED – (1) That the information contained within the Annual Complaints Report be noted.
(2) That positive progress being taken to improve complaints handling across the council be noted.