Issue - meetings

To consider a report of the Executive Councillor (Governance & Corporate Services)

The report provides an overview of complaints received in the first quarter of 2012/13 and covers the following complaints procedures:

·         Corporate Complaints.

·         Adult Social Care Complaints.

·         Children’s Social Care Complaints.

·         Stockport Homes’ complaints

·         Local Government Ombudsman (LGO) complaints.

The report also outlines lessons learnt as a result of complaints.

The Executive is asked to:

·         Review performance information contained in this report, and

·         Comment on the performance measures reported and suggest any additional information that might be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Governance & Corporate Services) submitted a report (copies of which had been circulated) inviting the Executive Meeting to consider an overview of complaints received in the first quarter of 2012/13, including comparisons with previous quarters and the lessons learnt from these complaints.

RESOLVED – That performance in relation to complaints received in the first quarter of 2012/13 be noted.