Issue - meetings

To consider a report of the Corporate Director, Corporate and Support Services.

Annual Portfolio Performance and Resource Reports for the Customer Focus and Finance Portfolios, which fall within the remit of this Scrutiny Committee, are presented for consideration by the Committee. These provide an overview of the out-turn position in delivering the portfolio priorities, budgets and capital programmes for 2011/12.

These reports reflect the portfolio responsibilities for 2011/12, which have subsequently been refreshed. New portfolios for 2012/13 are contained within the refreshed Council Plan and Budget, and are considered elsewhere on this agenda.  

Where significant activity or decisions have been made since the end of the last financial year, these have been included to ensure that the report remains timely. These will also be reported within the first update for 2012/13 at the next meeting of the Committee.

The Scrutiny Committee is invited to:

·         Consider the Annual Portfolio Performance and Resource Reports, 

·         Review the out-turn performance and budgets for 2011/12;

·         Highlight key areas of and responsibility for taking forward corrective action to address any existing or forecast performance or resource issues.

·         Identify how areas of strong performance and good practice can be shared in other services.

Officer contacts, Paul James, Business Services Manager paul.james@stockport.gov.uk (474 5430) or Susan Wood, Strategic Accountant (CSS/OCE) susan.wood@stockport.go.uk (218 1032)

The Corporate Director for Corporate and Support Services submitted a report (copies of which had been circulated) detailing the Annual Portfolio Performance and Resource Reports for the Customer Focus and Finance Portfolios, which fell within the remit of the Scrutiny Committee.

RESOLVED – That the report be noted.

To consider a report of the Executive Councillor (Governance & Support Services)

This report is also presented to CLT each quarter and CRMG Scrutiny Committee every 6 months.

The report provides an overview of complaints received in 2011/12 and compares it to complaints received in the previous year. The report covers the following complaints procedures:

• Corporate Complaints.
• Adult Social Care Complaints.
• Children’s Social Care Complaints.
• Stockport Homes’ complaints
• Local Government Ombudsman complaints.

The report also outlines lessons learnt as a result of complaints.

The Executive is recommended to:

a)            Review performance information contained in this report, and

b)           Comment on the performance measures reported and suggest any additional information thatmight be collected in future.

Officer contact: Anwar Majothi, 0161 474 3182, anwar.majothi@stockport.gov.uk

The Executive Councillor (Governance & Corporate Services) submitted a report (copies of which had been circulated) providing the Executive Meeting with an overview of complaints received for the fourth quarter of 2011/12, comparisons with previous quarters and with the previous year, and lessons learnt from these complaints.

RESOLVED – That the report be noted.