Decision details

Q4 2014/15 Complaints Report

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

The purpose of this report is to provide an overview of complaints, as at the 4th quarter (January - March) 2014/15. The report also compares complaints received in 2014/15 with the previous year’s complaints.

Decision:

The Executive considered and noted performance in relation to complaints received in the fourth quarter of 2014/15.

Alternative options considered:

None

Equality and/or Environmental Impact Assessment: N/A

Decision Reference: ED1735

Declarations or conflicts of Interest: None

Other reasons / organisations consulted

Complaints Officers' Group

Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.

Report author: Anwar Majothi

Publication date: 17/06/2015

Date of decision: 16/06/2015

Decided at meeting: 16/06/2015 - Executive

Effective from: 24/06/2015

Accompanying Documents: