Decision details
3rd Quarter 2013/14 Complaints Report
PDF 33 KBDecision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Lessons learnt as a result of complaints
Executive is asked to:
a) Review performance information contained in this report,
and
b) Comment on the performance measures reported and suggest any
additional information that might be collected in future.
Decision:
The Executive Meeting considered and noted an overview of performance in relation to complaints received in the third quarter of 2013/13.
Alternative options considered:
None
Interests and Nature of Interests Declared:
None
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: ED1581
Other reasons / organisations consulted
Complaints Officers' Group
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 12/02/2014
Date of decision: 11/02/2014
Decided at meeting: 11/02/2014 - Executive
Effective from: 19/02/2014
Accompanying Documents: