Decision details
Annual Complaints Report 2021-22
PDF 108 KBDecision Maker: Cabinet
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The purpose of this report is to provide an
overview of complaints received by the council and the lessons
learnt from complaints in 2021-22. This report includes
complaints received by the local authority that are managed by the
Complaints Service. The scope of complaints included in this report
covers:
Corporate complaints
Schools' complaints
Adults social care complaints
Children’s social care complaints
Decision:
The Cabinet considered and noted performance in relation to complaints as at the end of 2021/ 2022, including a comparison with the previous year and any lessons learnt from these complaints.
Alternative options considered:
None.
Interests and Nature of Interests Declared:
None.
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: CAB388
Declarations or conflicts of Interest: None.
Other reasons / organisations consulted
Consulted with senior managers / complaints
officers within Directorates.
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 29/06/2022
Date of decision: 28/06/2022
Decided at meeting: 28/06/2022 - Cabinet
Effective from: 06/07/2022
Accompanying Documents: