Decision details

Annual Complaints Report 2021-22

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes


The purpose of this report is to provide an overview of complaints received by the council and the lessons learnt from complaints in 2021-22. This report includes
complaints received by the local authority that are managed by the Complaints Service. The scope of complaints included in this report covers:

Corporate complaints
Schools' complaints
Adults social care complaints
Children’s social care complaints


The Cabinet considered and noted performance in relation to complaints as at the end of 2021/ 2022, including a comparison with the previous year and any lessons learnt from these complaints.

Alternative options considered:


Interests and Nature of Interests Declared:


Wards Affected: (All Wards);

Equality and/or Environmental Impact Assessment: N/A

Decision Reference: CAB388

Declarations or conflicts of Interest: None.

Other reasons / organisations consulted

Consulted with senior managers / complaints officers within Directorates.

Contact: Anwar Majothi, Corporate and Support Services Email: Tel: 0161 474 3182.

Report author: Anwar Majothi

Publication date: 29/06/2022

Date of decision: 28/06/2022

Decided at meeting: 28/06/2022 - Cabinet

Effective from: 06/07/2022

Accompanying Documents: