Decision details
Q3 Complaints Report 2016/17 (non-key)
PDF 60 KBDecision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The purpose of this report is to provide an
overview of complaints, as at the 3rd quarter (October - December)
2016/17.
This report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Overview of complaints referred to the Housing Ombudsman
(HO)
• Lessons learnt as a result of complaints
Decision:
The Executive noted performance in relation to complaints received in the third quarter of 2016/17.
Alternative options considered:
None
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: ED1876
Declarations or conflicts of Interest: None
Other reasons / organisations consulted
Directorate Complaints Officers'
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 08/02/2017
Date of decision: 07/02/2017
Decided at meeting: 07/02/2017 - Executive
Effective from: 15/02/2017
Accompanying Documents: