Decision details
Q2 2016/17 Complaints Report
PDF 60 KBDecision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The purpose of this report is to provide an
overview of complaints, as at the 2nd quarter (July - September)
2016/17.
This report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Overview of complaints referred to the Housing Ombudsman
(HO)
• Lessons learnt as a result of complaints
Within each section, complaints information is provided in relation
to:
• Numbers of complaints received
• Percentage of complaints upheld
• Percentage of complaints dealt with within agreed
timescales
Decision:
The Executive considered and noted performance in relation to complaints received in the second quarter of 2016/17.
Alternative options considered:
None
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: ED1855
Declarations or conflicts of Interest: None
Other reasons / organisations consulted
Directorate Complaints Officers'
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 16/11/2016
Date of decision: 15/11/2016
Decided at meeting: 15/11/2016 - Executive
Effective from: 23/11/2016
Accompanying Documents: