Decision details
Q1 2015-16 Complaints Report
PDF 62 KBDecision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The purpose of this report is to provide an
overview of complaints, as at the 1st quarter (April - June)
2015/16.
This report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Lessons learnt as a result of complaints
Executive is asked to:
a) Review performance information contained in this report,
and
b) Comment on the performance measures reported and suggest any
additional information that might be collected in future.
Decision:
The Executive considered and notice an overview of complaints received in the first quarter of 2015/16 and any lessons learnt as a consequence.
Alternative options considered:
None.
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: ED1748
Declarations or conflicts of Interest: None
Other reasons / organisations consulted
Complaints Officers' Group
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 19/08/2015
Date of decision: 18/08/2015
Decided at meeting: 18/08/2015 - Executive
Effective from: 26/08/2015
Accompanying Documents: