Decision details
Q3 2014/15 Complaints Report
PDF 68 KBDecision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The purpose of this report is to provide an
overview of complaints, as at the 3rd quarter (October - December)
2014/15.
This report is structured as follows:
•Performance overview
•Overview of Stage 1 & Stage 2 Corporate Complaints
•Overview of statutory Adults Social Care Complaints
•Overview of statutory Children’s Social Care
Complaints
•Overview of complaints about Stockport Homes
•Overview of complaints referred to the Local Government
Ombudsman (LGO)
•Lessons learnt as a result of complaints
Decision:
The Executive considered and noted performance in relation to complaints received in the third quarter of 2014/15.
Alternative options considered:
None
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: ED1666
Declarations or conflicts of Interest: None
Other reasons / organisations consulted
Directorate Complaints Officers' to be
consulted.
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 11/02/2015
Date of decision: 10/02/2015
Decided at meeting: 10/02/2015 - Executive
Effective from: 18/02/2015
Accompanying Documents: