The purpose of this report is to provide an
overview of complaints, as at the 4th quarter (January - March).
The report also compares complaints received in 2018/19 with the
previous year’s complaints.
This report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government and
Social Care Ombudsman (LGSCO)
• Overview of complaints referred to the Housing Ombudsman
(HO)
• Lessons learnt as a result of complaints
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 18 Jun 2019 by Cabinet
Lead member: Cabinet Member for Reform & Governance
Lead director: Deputy Chief Executive
Department: Corporate and Support Services
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Consultation process
Draft report shared with:
*Cabinet Member for Reform & Governance
* Deputy Chief Executive
* Directorate HoS and complaints officers
Equality and/or Environmental Impact Assessment: N/A
Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance