The purpose of this report is to provide an
overview of complaints, as at the 2nd quarter (July - September)
2016/17.
This report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Overview of complaints referred to the Housing Ombudsman
(HO)
• Lessons learnt as a result of complaints
Within each section, complaints information is provided in relation
to:
• Numbers of complaints received
• Percentage of complaints upheld
• Percentage of complaints dealt with within agreed
timescales
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 15 Nov 2016 by Executive
Lead member: Executive Councillor (Reform & Governance)
Lead director: Deputy Chief Executive
Department: Corporate and Support Services
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Consultation process
Directorate Complaints Officers'
Equality and/or Environmental Impact Assessment: N/A
Relevant Scrutiny Committee for the purpose of call-in: Corporate, Resource Management & Governance