Decision details

2019-20 Complaints Report

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes


The purpose of this report is to provide an overview of complaints, as at the 4th quarter (January - March). The report also compares complaints received in 2019/20 with the previous year’s complaints.


The Cabinet considered and noted performance in relation to complaints as at the end of 2019/20, including a comparison with the previous year and any lessons learnt from these complaints.

Alternative options considered:


Interests and Nature of Interests Declared:


Wards Affected: (All Wards);

Equality and/or Environmental Impact Assessment: N/A

Decision Reference: CAB235

Declarations or conflicts of Interest: None.

Other reasons / organisations consulted

Service Director – Citizen Focus
Directorate complaints leads

Contact: Anwar Majothi, Corporate and Support Services Email: Tel: 0161 474 3182.

Report author: Anwar Majothi

Publication date: 29/07/2020

Date of decision: 28/07/2020

Decided at meeting: 28/07/2020 - Cabinet

Effective from: 05/08/2020

Accompanying Documents: