Decision Maker: Cabinet
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: Yes
The purpose of this report is to provide an
overview of complaints, as at the 4th quarter (January - March).
The report also compares complaints received in 2019/20 with the
previous year’s complaints.
The Cabinet considered and noted performance in relation to complaints as at the end of 2019/20, including a comparison with the previous year and any lessons learnt from these complaints.
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: CAB235
Declarations or conflicts of Interest: None.
Other reasons / organisations consulted
Service Director – Citizen Focus
Directorate complaints leads
Contact: Anwar Majothi, Corporate and Support Services Email: firstname.lastname@example.org Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 29/07/2020
Date of decision: 28/07/2020
Decided at meeting: 28/07/2020 - Cabinet
Effective from: 05/08/2020